Return and Refund Policy

At Mystik Encounters, we strive to ensure every customer is satisfied with their purchase. However, due to the unique and often personalized nature of our products, we do not accept returns or exchanges. Please carefully review your order before completing your purchase.

• No Returns or Exchanges: All sales are final, and we do not accept returns or exchanges for any products purchased.
• Damaged Goods Disclaimer: Mystik Encounters is not responsible for items damaged during shipping. However, we are happy to assist with the claims process for postal service-related issues.

• As returns are not accepted, products do not need to meet any specific condition for return.

• Returns or exchanges will not be accommodated for reasons such as dissatisfaction, size issues, or accidental orders. Exceptions may be considered on a case-by-case basis for damaged items under rare circumstances.

1. Initiating a Concern:
   
   • If you encounter an issue with your order, such as a damaged product, please contact our customer service team at support@mystikencounters.com.

• Provide the following information:
  • Your order number
  • Photos of the damaged item and packaging (if applicable)
  • A brief description of the issue

1. Postal Claims Assistance:
   
   • Mystik Encounters will work with you to submit claims to the postal service for any damage incurred during shipping. We cannot guarantee the outcome of these claims but will assist to the best of our ability.

• Case-by-Case Review: Refunds are not guaranteed and will be evaluated individually based on the concern raised.
• Refund Terms: If a refund is granted, it will be issued via the original payment method.
• Refund Timeline: Please allow up to 14 business days for refunds to process once approved.

• Email: support@mystikencounters.com
• Customer Service Hours: M-F 9AM-5PM

We value your understanding and patience as we address each customer’s concerns personally. Thank you for choosing Mystik Encounters.